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FAQ

LAMINATION

What Is Lamination?

Brow Lamination is designed to straighten the brow hairs, resulting in instantly full, lifted & fluffy brows. By following our unique step by step treatment guide in our Lustre Lamination Kit, you can get all your brow hairs to stand in your desired direction. Lamination can be paired with our Brow Tint for bold & enhanced results.

 

How Does Lamination Work?

Step 1: When the Brow Perming Solution is applied, the chemical process breaks down the bonds within each hair, allowing them to morph & move into a new shape.

Step 2: When the Brow Fixing Solution is applied, the hair bond remodels into the new shape.

Step 3: The Brow Keratin is applied at the end of the treatment to restore moisture back into the brows & skin

NOTE: The new brow design and shape takes up to 48 hours for the bonds to lock into place & cure, which is why it is important to follow the correct aftercare for 48 hours post-treatment.

 

How Long Does Lamination Last?

Lamination lasts between 6-8 weeks if you are following the correct aftercare. For maintenance, each morning your Laminated brows will require styling by brushing and setting in place.

 

How Many Services Can I Perform With The Lamination Kit?

  • Lustre Lamination Kit (10ml): 15-18 services
  • Lustre Lamination Pro Kit (20ml): 30-36 services

 

Do You Have Instructions Available?

Yes! Please find our full Lamination instructions in our Trade Resources Centre.

 

What Is The Before & Aftercare for Lamination?

What should and should not be done 24-48 hours post-treatment for the longevity of results:

  • Keep brows completely dry for 24 hours.
  • Use Brow Code Gold Brow Growth Oil daily to keep the brows nourished & hydrated.
  • Do not apply make-up or undertake further eye treatments for at least 24 hours after your treatment.
  • Avoid swimming/sauna/working out for 24-48 hours. Any excess moisture after this time can cause a slight curl/frizz to the brow hair.
  • Do not allow prolonged exposure to direct sunlight or heat.
  • Do not apply Retin-A, AHA or exfoliate around the brow area for 72 hours either side of the treatment.
  • No self-tanning products should be used on the face for one week prior and 48 hours after treatment.

NOTE: If any stinging or swelling occurs, apply a cold compress to soothe and seek medical advice.

 

Can I Do Lamination & Tint In The Same Service?

Yes! You can use Brow Code Tint in between steps 2 & 3 of Lamination. Otherwise you can Tint 24hrs before or after Lamination.

 

Is Lamination Safe For Pregnant & Breastfeeding Women?

Lamination is not safe for pregnant and breastfeeding women. This is due to the risk of chemicals sinking into the skin and potentially entering the blood stream. If your pregnant or breastfeeding client would still like to receive Lamination treatments despite this information, please ask them to consult with their healthcare professional first.

HENNA

What is Henna?

Henna is a more natural approach to brow tinting. The purpose of this is to cast a shadow or create an illusion of depth and fullness in the area, visually filling in any sparseness. Henna is a natural dye made from a plant known as hina or the henna tree.

 

How Does Our Henna Work?

Specially formulated with botanical ingredients and extracts, the Brow Code Indus Valley Henna is sourced from the finest Henna plantations in addition with carefully selected herbal extracts and essential oils to provide a longer lasting, vibrant Henna tint. Each Henna tube contains 50 measured capsules (125mg) with each capsule representing the correct measurement for one treatment. The handy capsule measurement prevents messy product wastage.

 

How Long Does Henna Last?

Brow Code Henna lasts between 1-2 weeks on the skin and 4-6 weeks on the brow hairs. Please follow all instructions and aftercare correctly in order to achieve this longevity.

 

Do You Have Instructions Available?

Yes! Please find our full Henna instructions in our Trade Resources Centre

 

What Is The Before & Aftercare For Henna?

What should and should not be done 24-48 hours post-treatment for the longevity of results:

  • Do not rub the treated area.
  • Avoid heat treatments for at least 24 hours.
  • Do not apply brow makeup for at least 24 hours post treatment.
  • Avoid sunbathing and sun exposure for 24 hours to lessen the chance of the Henna fading.
  • Avoid swimming/saunas/sweating for at least 24 hours post treatment.
  • Do not exfoliate the brow area as this will cause the Henna to fade quicker.
  • Exposure to sun & UV lights for long periods of time will cause the henna to fade quicker.
  • Apply Brow Code Brow Growth Oil daily to keep brows nourished & healthy.
  • Do not apply Retin-A, AHA or exfoliate around the brow area for 72 hours either side of the treatment.

NOTE: If any stinging or swelling occurs, apply a cold compress to soothe and seek medical advice.

 

Can I Do Lamination & Henna In The Same Service?

We do not recommend the Lamination & the Henna be used together as the hairs become incredibly porous & causes the tint to react incredibly fast! Because Henna requires time to develop, you will find the hairs will over process before the stain has a chance to develop and it won't last as long as it should. We advise if you would like to offer Lamination and Henna together, that you offer them as 2 treatments across 2 days to give the Lamination the 24 hours it needs to develop before applying Henna over the top.

 

Is Henna Safe For Pregnant & Breastfeeding Women?

Henna is not safe for pregnant and breastfeeding women. This is due to the risk of chemicals sinking into the skin and potentially entering the blood stream. If you/your pregnant or breastfeeding client would still like to receive Henna treatments despite this information, please ask them to consult with their healthcare professional first.

TINT

What Is Tint?

Eyebrow tinting is the process of applying semi-permanent dye to enhance, shape & define your brows. Our richly pigmented Brow Tints stain the skin as well as the brow hairs. It gives the appearance of bold & full brows.

 

How Does Our Tint Work?

Brow Code Tint semi-permanently dyes the skin and brow hairs for a bold & defined look, creating the illusion of full brows. Our Tint is to be mixed with our Cream or Liquid Oxidant to create the perfect formula.

 

How Long Does Tint Last?

Brow Code Tint lasts up to 1 week on the skin & 3-4 weeks on the brow hairs. Please follow all instructions and aftercare correctly in order to achieve this longevity.

 

Do You Have Instructions Available?

Yes! Please find our full Tint instructions in our Trade Resources Centre.

 

What Is The Before & Aftercare for Tint?

What should and should not be done 24-48 hours post-treatment for the longevity of results:

  • Do not rub the treated area.
  • Avoid heat treatments for at least 24 hours.
  • Do not apply brow makeup for at least 24 hours post treatment.
  • Avoid sunbathing and sun exposure for 24 hours to lessen the chance of the Henna fading.
  • Avoid swimming/saunas/sweating for at least 24 hours post treatment.
  • Do not exfoliate the brow area as this will cause the Henna to fade quicker.
  • Exposure to sun & UV lights for long periods of time will cause the henna to fade quicker.
  • Apply Brow Code Brow Growth Oil daily to keep brows nourished & healthy.
  • Do not apply Retin-A, AHA or exfoliate around the brow area for 72 hours either side of the treatment.

NOTE: If any stinging or swelling occurs, apply a cold compress to soothe and seek medical advice.

 

Can I Do Lamination & Tint In The Same Service?

Yes! You can use Brow Code Tint in between steps 2 & 3 of Lamination. Otherwise you can Tint 24hrs before or after Lamination.

 

Is Tint Safe For Pregnant & Breastfeeding Women?

Yes, our tint is safe for pregnant and breastfeeding women. Although please consult or ask your client to consult with their healthcare professional first.

WAX

What Type Of Wax Does Brow Code Offer?

Our Professional Design & Define Hot Wax (1KG) and our Microwaveable Brow Wax are both hard wax. They do not require any strips.

 

Do You Have Instructions Available?

Yes! Please find a full list of our instructions in our Trade Resources Centre

NOTE: Do not leave the wax on the skin for longer than 1 minute.

 

What Temperature Do I Heat My Professional Design & Define Hot Wax?

Our wax is evenly heated sitting between 3-4 on a standard 1L beauty wax pot e.g. Beauty Pro. All pots vary however it must be a honey like consistency with a smooth application. If it is not, it needs to be turned up.

 

How Long Does It Take To Heat Up My Microwaveable Brow Wax?

Heat the wax in the microwave until it is melted and a smooth cream consistency. As a guide, do not exceed 80 seconds in microwave time. Leave to stand in the microwave for 2 minutes. You can heat this wax with the lid on and results will vary on microwave wattage. Please note that you can still use the Microwaveable Brow Wax if the entire tub is not completely melted. Use the wax from the areas in the tub that have melted and are a smooth cream consistency.

PRODUCT INFORMATION AND INGREDIENTS

Are Your Products Vegan and Cruelty Free?

Our entire Brow Code product range is Vegan & Cruelty Free except for our Microwaveable Brow Wax (250g). This is because our Microwaveable Brow Wax contains beeswax so therefore it is not Vegan, however it is still Cruelty Free.

 

Where Can I Find The Ingredients Of Your Products?

Our ingredients are listed on all product packaging. You can also find our product ingredients listed under each product description on our website. 

SERVICE LIFESPAN

Tint: Up to 1 week on the skin & 3 to 4 weeks on the brow hairs.

Henna: Up to 2 weeks on the skin & 4 to 6 weeks on the brow hairs.

Lamination: 6 to 8 weeks on the brow hairs.

SERVICE TIMING

Please refer to our instructions available in our Trade Resources Centre for in-depth steps & details.

Lamination

Step 1: 5-8 minutes. No longer than 9 minutes.

Step 2: 5-8 minutes

Step 3: Client to remove after 2 hours and apply Brow Gold.

 

Lamination Hair Type Guide

Thin or Fine Brow Hairs: 5 minutes

Medium or Normal Brow Hairs: 5-7 minutes

Coarse of Stubborn Hairs: 7-9 minutes

 

Tint

Application times vary depending on customer, desired intensity and results achieved between 5-12 minutes. The longer you leave it, the darker the result and stain.

 

Henna

Apply the first layer of henna to your first brow to create your shape & follow with the second brow. Apply your second layer to each brow and keep the area moist by applying small amounts of henna paste or Rose Water to the brow & allow the Henna to continue to develop during this time. Total developing time is 15-20 mins. Please note that you cannot let the Henna dry during this process as it will stop developing and therefore impact your results. Once the desired stain has been achieved on the skin & brow hairs, remove the henna by soaking each brow with a dampened cotton round using the Rose Water. Wipe away excess Henna with this dampened cotton round.

SERVICE PRICING

We do not provide pricing advice simply because your circumstances are likely different from the next person with some many varying circumstances. What we do recommend is for you to identify:

  • Your demographic
  • Time to do the service
  • Cost of products to do the service
  • Your personal skill level
  • Years of experience in the industry
  • Competition around you
  • Current treatment pricing

Take into account that Brow Code is a premium product and can naturally invite a higher fee. Combine these factors together and you will be able to determine a price that you are comfortable with for your business. Read our blog on eyebrow service pricing guide here

TRAINING

Do You Have Training Available?

Yes! Training is available in Waxing, Tinting, Lamination & Henna through our Brow Code Founder, Melanie Marris. This training is designed to teach you the signature Melanie Marris method and enhance your skillset. For all information on training, please click here

 

Do You Offer Face-to-Face Training?

As Brow Code and Melanie Marris Eyebrow Stylist are primarily online companies, we do not offer face to face training. However you can access online education through Melanie Marris Eyebrow Stylist.

 

Can I Become An Educator for Brow Code?

We do not have educators, ambassadors or promoters for Brow Code.

 

Do Masterclasses Include Products?

Products are not included with masterclasses as Brow Code is a separate company. Masterclasses are offered and operated through Melanie Marris Eyebrow Stylist.

ACCOUNT

What Is A Professional Trade Account?

A professional trade account on our website will give you access to our entire professional product range & wholesale prices sitewide.

 

How Can I Qualify For A Professional Trade Account?

Professional trade accounts are available for qualified beauty industry professionals and students. We do require you to provide proof of your credentials. This can be in the form of any of the below:

  • Your professional website
  • Social Media Pages/Handle
  • Certificate of Completion/ Qualification
  • Student Id or Acceptance Letter

 

How Do I Register A Professional Trade Account?

  • Create a trade account here
  • Fill in your personal details including email address.
  • Select one of the available credential options.
  • Upload your supporting evidence based on the credential option you have selected.
  • Enter address and phone details.

If you have completed the Melanie Maris Masterclass, please upload your certificate of completion. If you have not received your certificate of completion and it has been longer than 10 days since you completed it, please email masterclass@mmeyebrowstylist.com

Please note it can take up to 24 hours for our team to review and approve your trade account. You will receive an email from us if we require more information or once you have been approved. If you do not hear within 24 hours please check your spam/junk mail or if you have no communications please email us with the subject line ‘REGISTRATION LOST’.

 

Can I Register For A Professional Trade Account If I Am A Student?

Yes! We accept student trade accounts, please follow the steps below:

  • Create a trade account here.
  • Fill in your personal details including email address.
  • Select one of the available credential options.
  • Upload your supporting evidence based on the credential option you have selected.
  • Enter address and phone details.

Please note it can take up to 24 hours for our team to review and approve your trade account. You will receive an email from us if we require more information or once you have been approved. If you do not hear within 24 hours please check your spam/junk mail or if you have no communications please email us with the subject line ‘REGISTRATION LOST’.

 

How Do I Make Changes To My Existing Account/Update My Account Details?

You can update your account details like name, email address or address, anytime by following these steps:

  • Login to your account.
  • Click edit account in the left-hand column.
  • After you have added the updated details, click update account.
  • To change your shipping address, click view addresses.
  • Change or add a new address by clicking edit/add a new address.
  • Click update address.

 

How Do I Upgrade My Retail Account To Professional?

Once logged into your retail account, please click in the left-hand side where it says “upgrade account”. From here follow the prompts to get your account submitted for approval. If you face issues upgrading, please email us

 

I Forgot My Password, Help!

If you have forgotten your password you can click on reset password, otherwise please contact us and the team can send you a password reset link.

 

How Do I Locate My Order Purchase History?

If you have checked out under the same email/account, your entire order history will be here. If you cannot locate it, please check your previous order history to see which email this was sent to. If you require an invoice and cannot locate it, please email orders@browcode.com

 

I Cannot Login To My Account

If you face login troubles please first try to:

  • Clear your cache
  • Try another browser
  • Reset your password

If you still continue to face issues, please email shop@browcode.com

ORDERS

How Do I Cancel My Order?

Orders can be cancelled unless they have already been fulfilled and dispatched from our warehouse. Please email orders@browcode.com with your full name & order number.

 

How Do I Edit My Order?

If you wish to make edits to an order, please email shop@browcode.com with your full name and order number. Please note that we cannot edit orders that have already been fulfilled.

 

How Do I Add Items To My Cart?

Navigate to the item you would like to purchase and click “add to cart”. If you do not have the option to add to cart it may be because the item is currently out of stock or you are not logged into a trade account but are trying to purchase trade only products.

 

How Do I Place An Order?

To place an order please ensure you are logged into a professional or retail account and then you may shop. Click on my bag/checkout when you are ready to finalise your purchase. Follow the prompts to make payment and place your order.

PAYMENT METHODS

What Payment Methods Do You Offer?

We accept all major credit and debit cards worldwide as well as Amex. AfterPay, PayPal and Splitit are also available.

SHIPPING AND DELIVERY

How Long Will It Take To Receive My Delivery?

Please see our shipping guide for full details.

 

How Are Your Delivery Fees Calculated?

Delivery fees vary in price depending on your location and the weight of your order. A price will calculate for you at checkout, or you can view our Shipping Table for estimated costs.

 

Do You Have Any Delivery Restrictions?

Yes! We do not deliver to PO Boxes, HC Boxes and Parcel Lockers. Please ensure that you use a business address or home address for us to deliver to when placing your order. Authority to leave your package is also not a requirement. If you are unsure if you will be home and you do not want your package left without a signature, please do not check this box. Brow Code holds no responsibility for items lost or stolen if this box is checked.

 

How Do I Change The Delivery Address For My Order?

If you would like to change the delivery address, please contact us by emailing orders@browcode.com – please note that we cannot change delivery addresses once orders have been dispatched from our warehouse.

 

My Product Is Missing In Transit, How Do I Locate It? 

If your package goes missing in transit, please contact the courier first to look for your package. If unsuccessful, request a reference number and provide us with that reference number. We will explore all channels to locate your items. Please note that we do not consider items “missing” unless your tracker has not updated the tracking information in 10 days or it has been 21 days since shipment.

 

My Item Is Damaged, What Do I Do? 

We go to great lengths to pack and ship your items so that they're safe to travel. If your items do arrive damaged, please take photos of the box it arrived in, the damaged items and provide your proof of purchase to us within 48 hours of delivery. We will investigate from here and provide you with a solution.

 

STOCKISTS & DISTRIBUTION

What’s The Difference Between A Stockist & A Distributor? 

A stockist is a professional stylist or salon owner who sells the Brow Code retail range within their salon to their clients. Any stylist who has a registered professional trade account on our website has access to become a stockist. Please note that our retail products are only allowed to be sold in salons and not online. Our professional range is not allowed to be stocked and resold.

A distributor is a professional business that works with Brow Code HQ to supply stockists within their country or territory, as well as selling to the consumer market.

 

How Do I Become A Distributor?

Please click here to email any distributor inquiries along with details of your business, website and social media handles.

 

I Am A Training Academy/School, Do You Offer Education Discounts? 

You can put forth an application to receive education discounts by emailing us your proposal and social media handles/business website.

 

Which Salons Near Me Use Brow Code? 

We are so excited that you are interested in Brow Code signature brows! We unfortunately do not keep a registry of salons/businesses that use Brow Code, but what we recommend is jumping onto Instagram and searching for local salons in your area. Our Brow Code Fam post their amazing work and tag us frequently so you will be able to see which salons near you offer Brow Code. You can always reach out and ask them directly too or please join our group ‘Brow Code Fam’ on Facebook and post your question.